Language of the contract. This is a courtesy translation. The contract between you and FicoFit is governed by Romanian law and concluded in Romanian. In the event of any discrepancy between the Romanian version and this English translation, the Romanian version prevails. The Romanian originals are available at legal.html.
In short: we collect only the data needed to provide FicoFit services. Health data is processed solely with your explicit consent and stored on servers within the European Union. We never sell your data. You can request a copy or its deletion at any time.
The controller of your personal data is AREALUX CONCEPT S.R.L., registered office in Ploiești, Aleea Zarandului no. 5, Prahova county, Romania, registered with the Trade Register under no. J29/603/2021, company number 43851086, VAT number RO43851086 — referred to below as "FicoFit", "we" or "the controller".
You can reach us about anything concerning your data at contact@ficofit.com or on +40 750 420 575.
For data protection requests, write to gdpr@ficofit.com.
Name, email address, phone number. You provide these yourself when completing the assessment, creating an account or contacting us directly.
Biological sex, age, height, weight, body measurements, physical activity level, goals, dietary preferences and restrictions, food journal, water intake, sleep and activity data and, if you choose to provide them, lab results and information about conditions or treatments.
This data falls within the special category defined in Article 9 GDPR and is processed solely on the basis of your explicit consent, which you may withdraw at any time.
IP address, device and browser type, operating system, pages visited and time spent, collected through cookies and similar technologies.
Payments are processed by authorised external providers. We do not store your full card number. We keep only what is required for invoicing and accounting.
The app uses the camera only when you start it, to scan a product's barcode or to photograph the label of a product you want to add. Scanned images are not stored; label photos you send are kept only to verify and add the product to our database. The app does not collect your location, contacts or other files on your phone. The data in the app is the same as in the web version and you can delete it at any time, together with your account, from Profile → Delete account or as described on the Account deletion page.
On your phone, the app keeps a local copy of your data (plan, journal, weigh-ins) so it opens quickly and offline. The copy is removed when you uninstall the app or sign out. The app is distributed through Google Play and the App Store; Google and Apple process, as independent controllers, the data related to the download and to your store account, under their own policies.
When you scan a product's barcode, the code is looked up in our database and, if we do not have it, in the public Open Food Facts database (open source, run by the Open Food Facts association, France). We send only the barcode, never data about you. Scanned products and those added to your journal stay in your account.
Messages received from your specialist, your contact requests, conversations with FI Coach, documents in your account (plans, contracts, PDF sheets) and the notes your specialist records are part of your account data and are deleted together with it. FI Coach conversations are kept so you can pick up where you left off; you can delete them at any time from Profile.
If you choose to connect your Google or Microsoft calendar so that appointments with your specialist appear there, we only get access to create and update FicoFit events and to your free/busy times. We do not read the content of other events. You can disconnect the calendar at any time from the app; we then delete the access key as well.
| Purpose | Legal basis | Retention |
|---|---|---|
| Calculating calorie needs and generating your personalised plan | Explicit consent (Art. 9(2)(a) GDPR) | Until consent is withdrawn or the account is deleted |
| FI Coach replies and menu generation based on your data | Explicit consent (Art. 9(2)(a) GDPR) | Conversations: until you delete them from Profile or delete the account |
| Providing contracted services (coaching, app, subscriptions) | Performance of the contract (Art. 6(1)(b)) | Duration of the contract + 3 years |
| Issuing invoices and accounting records | Legal obligation (Art. 6(1)(c)) | 10 years, under tax legislation |
| Commercial communications and newsletter | Consent (Art. 6(1)(a)) | Until you unsubscribe |
| Improving services, aggregate statistics | Legitimate interest (Art. 6(1)(f)) | Maximum 24 months |
| Publishing testimonials, photographs or recordings for promotion | Separate consent (Art. 6(1)(a); Art. 9(2)(a) for progress photographs) | Until consent is withdrawn |
| Defending our rights in a dispute | Legitimate interest | The statutory limitation period |
Access is strictly limited:
Your conversations with FI Coach are private. The specialist guiding you cannot see them.
For corporate clients: the employer receives only aggregate statistics on participation and usage. They have no access to your weight, your food journal or any individual health indicator.
Data is stored on servers located in the European Union. Where a service provider processes data outside the European Economic Area, the transfer takes place only on the basis of an adequacy decision of the European Commission or of the standard contractual clauses approved by it.
FI Coach, menus and training programmes are generated automatically, from your data in the app, by our systems together with the technology partner named in section 4. The data sent is limited to what is strictly necessary, does not include your name, email or phone, and is not used to train the partner's systems. In the iPhone app we ask for your explicit consent before the first conversation; the consent is stored in your account and you can withdraw it by writing to us.
Automatically generated recommendations are indicative. They do not constitute a diagnosis and do not replace medical advice. Any change to your plan proposed by FI Coach is applied only after you confirm it, and your specialist can step in at any time.
Under the GDPR you have the following rights:
You can exercise your rights by writing to gdpr@ficofit.com. We reply within 30 days at the latest.
If you are dissatisfied, you may contact the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), B-dul G-ral. Gheorghe Magheru no. 28–30, Bucharest, dataprotection.ro.
We apply appropriate technical and organisational measures: encryption of data in transit and at rest, role-based access control, access logging, regular backups and staff training. No measure offers absolute certainty, but we undertake to notify you of any incident likely to affect your rights, within the time limits set by law.
FicoFit services may be contracted only by people over 18. The app may be used by a minor (from age 9) only through an account created and managed by a parent or legal representative, who consents to the processing of the child's data (art. 8 GDPR) and is responsible for the use of the account. We do not knowingly collect minors' data outside this framework; if you become aware that a minor has provided us with data without the legal representative's consent, contact us so we can delete it.
We may update this policy. The version in force is published on the site, with the date of the last update. Substantial changes are communicated to you by email.
In short: by using FicoFit you accept this contract. Displayed prices are final, VAT included. You can cancel your subscription at any time from your account, effective at the end of the period already paid. You have a 14-day right of withdrawal, with one exception explained in Art. 8. FicoFit provides lifestyle guidance and does not replace medical advice.
Use of the platform and the purchase of services available on ficofit.com are governed by these Terms and conditions and by the documents they refer to. Please read them before creating an account or placing an order.
FicoFit services are provided by AREALUX CONCEPT S.R.L., registered office in Ploiești, Aleea Zarandului no. 5, Prahova county, Romania, registered with the Trade Register under no. J29/603/2021, company number 43851086, VAT number RO43851086, email contact@ficofit.com, phone +40 750 420 575 — referred to below as "FicoFit", "we" or "the Provider".
The Beneficiary is the natural or legal person who creates an account, accesses the platform or purchases a service — referred to below as "you", "the Beneficiary" or "the User".
By creating an account, purchasing a service or using the platform you accept these terms in full.
FicoFit is a nutrition and progress-tracking platform, comprising:
A specialist who creates a professional account uses the platform for their own clients, on the Free, Start or Scale plans, at the prices shown on the presentation page. They remain solely responsible for the content of the plans, recommendations and documents they give their clients, for their professional qualifications and for informing their clients about data processing, FicoFit acting as their processor. On the Scale plan, the specialist's clients get free access to the FicoFit app, within the limits set by the specialist. The specialist may not use the platform to contact other specialists' or FicoFit's clients.
The FicoFit app for Android and iOS gives access to the same account and the same data as the web version. Subscriptions are purchased and managed on ficofit.com; the app sells nothing and processes no payments. The app is downloaded from Google Play or the App Store under those stores' terms, which are not part of the contract between us.
The exact content of each service is described on its presentation page at the time of purchase.
FicoFit provides guidance on lifestyle, nutrition and physical activity. Our services do not constitute a medical act and do not replace consultation, diagnosis or treatment provided by a doctor.
Recommendations are not intended to diagnose, treat, cure or prevent any disease. Before starting any programme, consult your doctor, in particular if you are on treatment, have a chronic condition, are pregnant or breastfeeding.
If unusual symptoms appear during the programme, stop it and see a doctor.
The contract is concluded at a distance, by electronic means, without the simultaneous physical presence of the parties and without a handwritten or electronic signature, at the moment when:
The contract is concluded in Romanian and kept in electronic form. You may request a copy at any time at contact@ficofit.com.
To create an account and contract a service you must be at least 18 years old (for minors, see art. 25) and provide accurate and complete information. You are responsible for keeping your login details confidential and for activity carried out through your account. Access is strictly personal and may not be transferred to another person.
The accuracy of your plan depends directly on the accuracy of the data you enter.
App subscriptions have firm prices, displayed on the site in euro, VAT included. The price you see before payment is the final price; nothing is added at checkout.
Each plan includes what is described on its presentation page at the time of purchase; some features (for example the number of menu regenerations per day or the length of daily FI Coach conversations) are limited differently from plan to plan.
Subscriptions renew automatically at the end of each period, at the same price, until you cancel. We email you before the first charge following the trial period and before each annual renewal.
Payments are processed by Stripe Payments Europe Ltd. We do not store your card details on our servers. You can turn off automatic renewal at any time from your account.
The trial period is 3 days for new subscriptions. Your card is registered at sign-up, but no payment is taken during these days. If you cancel before the end of the third day, nothing is charged.
Expert Mentorship programmes are priced individually, at the initial consultation, which is free. The price depends on the duration of the programme and what it includes, and is paid in full or in monthly instalments, as agreed in writing.
We issue an invoice for every payment and send it by email. You are responsible for the accuracy of the billing details you provide.
Prices may change. A price change does not affect a period already paid for and is communicated to you at least 30 days before it applies. If you disagree, you may cancel before the new price takes effect.
FicoFit services are digital and involve no physical delivery. Access is activated immediately after payment is confirmed or, in the case of the trial period, immediately after the account is created.
To use the platform you need a device with internet access and an up-to-date browser, or the FicoFit app for Android (7 or newer) or iOS. Installing the app is optional.
We cannot guarantee uninterrupted operation of the platform, as it also depends on your connection and on third-party providers. We make reasonable efforts to keep the service available and to give advance notice of planned interruptions.
As a consumer, you have the right to withdraw from the contract within 14 calendar days, without giving any reason, under Romanian Government Emergency Ordinance no. 34/2014.
The full rules, how to exercise this right and the withdrawal form are set out in the Returns & right of withdrawal section.
The exception that concerns you directly. For digital content supplied immediately, the right of withdrawal is lost if you expressly requested that performance begin and confirmed that you understand this. At FicoFit this consent is given through a separate tick box when you create your account — it is not included in the general acceptance of these terms.
If you do not give that consent, the full 14 days apply and access is activated after they expire.
Beneficiaries acting as traders (legal persons, sole traders, purchases for professional purposes) do not benefit from the right of withdrawal, under the same ordinance.
You can cancel your subscription at any time, from your account, without calling anyone or sending emails. Cancellation takes effect at the end of the period you have already paid for, and access remains until then.
If you cancel during the trial period, no payment is taken.
Expert Mentorship programmes run for the contracted duration and are subject to art. 22; specialists' subscriptions to art. 23.
The rules below apply in addition to the right of withdrawal described in Art. 8, not instead of it.
Trial period. No payment is taken during the first 3 days, so there is nothing to refund. You simply cancel.
Monthly subscription. If you cancel after being charged, access remains until the end of the month paid for and is not refunded pro rata — the service was at your disposal throughout the period. This does not apply where you did not give express consent for performance to begin immediately; in that case the right of withdrawal under Art. 8 applies.
Annual subscription. If you cancel within the first 14 days of payment, we refund the amount paid, less the value of the days during which you used the service. After those 14 days, access remains until the end of the year paid for, without refund.
Duplicate or erroneous payments. We refund these in full, as soon as we identify them or you report them.
Service interruptions. If the platform was unavailable for more than 72 consecutive hours through our fault, you may request a pro-rata refund for the affected period.
Refund requests are sent to contact@ficofit.com and receive a reply within 5 working days at the latest. The approved amount is returned using the same payment method used originally, within 5–10 working days depending on your bank, with no additional charge on our side.
We do not refund for lack of results. The service provides plans, monitoring and guidance; results depend on following the programme and on individual factors, and this is stated plainly in Art. 3.
We may cancel or reschedule a live session within a mentorship programme where the situation requires it. In that case we propose an alternative date or, at your choice, a refund of the part not performed.
You undertake not to:
In programmes with a community component, you undertake to keep your language civil. Offensive or aggressive messages may be removed, and access to the community may be suspended.
If you send us a testimonial, a progress photograph or a recording and give your explicit consent to their publication, we may use them in our promotional materials — on the site, in the app or on social media.
Consent is given separately, through a tick box distinct from the acceptance of these terms, and is optional. Refusing it does not affect in any way the service you receive.
You choose what is published: full name, first name only, initials or anonymous.
You may withdraw your consent at any time, by email to contact@ficofit.com, without giving reasons. Within 30 days at the latest we remove the materials from the channels we control.
For materials already distributed beyond our control — a post shared by someone else, print material already produced — we make reasonable efforts but cannot guarantee complete removal. We tell you this before you tick the box, not after.
Progress photographs uploaded in the app are never published on the basis of a general consent; each photograph requires separate consent. They are health data and are treated in accordance with the Privacy policy.
The FicoFit name, the logo, the platform content, the recipes, the generated plans, the texts, graphics and video belong to AREALUX CONCEPT S.R.L. or to the authors we have contracted, and are protected by copyright legislation.
Your subscription gives you a personal, non-exclusive and non-transferable right to use the materials for your own purposes, for the duration of the subscription. You acquire no ownership rights over them.
The meal plans generated for you may be used freely for personal purposes, including after the subscription ends. You may not, however, publish, distribute or commercialise them.
We are liable for direct damage caused through our fault, up to the amounts you paid in the last 12 months.
We are not liable for:
Nothing in this article limits our liability in situations where the law does not permit limitation, including in cases of wilful misconduct or gross negligence.
We may suspend or close the account, with prior notice where possible, if:
Where access is suspended for a serious breach of your obligations, the amount paid for the remaining period is not refunded.
The contract ends by cancellation of the subscription, by exercise of the right of withdrawal, by agreement of the parties, by deletion of the account, or by termination for breach of obligations not remedied within 15 days of notice.
After termination, access to the platform is deactivated and your data is handled in accordance with the Privacy policy.
Neither party is liable for failure to perform where this is due to an event of force majeure. The affected party notifies the other within 5 days. If the event lasts more than 30 days, either party may declare the contract terminated, without damages.
We try to resolve any disagreement amicably. Write to contact@ficofit.com and we reply within 5 working days at the latest.
If we do not reach a solution, as a consumer you may turn to:
Disputes with beneficiaries acting as traders are settled by the competent courts at the Provider's registered office.
Communications between the parties take place by email or in writing. This contract is governed by Romanian law.
We may amend these terms. The updated version is published on this page, with the date of the last update. Changes that disadvantage you are communicated at least 30 days before they apply, and continued use of the platform after that date constitutes acceptance.
If a clause of this contract is declared void, the remainder stay in force.
In the event of a conflict between this document and an individual contract concluded with you for a mentorship programme or for the Company offer, the individual contract prevails.
The provisions below supplement Part I. In the event of a conflict between a general provision and one specific to the service you use, the specific one applies.
Access, for the duration of the subscription, to the FicoFit app (web, Android, iOS): assessment and calorie targets, automatically generated menus, journal, progress, FicoScan, automatically generated training programmes and the FI Coach assistant, within the limits of the chosen plan (Essential, Level Up, Premium, Pro) as described on the presentation page at the time of purchase. The service is a digital service within the meaning of GEO no. 34/2014 and GEO no. 141/2021.
Consultations with a specialist, plans built by a person, medical verification of the data you enter, any guarantee of a result (kilograms, centimetres, lab values) or of a timeframe. FI Coach and the menus are generated automatically from the data you enter; they are not individually reviewed by a nutritionist unless you have separately contracted an Expert Mentorship programme.
The monthly subscription renews automatically every 30 days, the annual one every 12 months, until cancelled. Cancellation is done from your account and takes effect at the end of the paid period; a period that has started is provided in full and is not refunded. The 3-day free trial is granted once per person; creating multiple accounts to obtain repeated trials entitles FicoFit to close those accounts.
Performance begins immediately, with your express consent given by a separate checkbox at payment; from that moment the statutory 14-day right of withdrawal can no longer be exercised (art. 16 (m) of GEO no. 34/2014).
Beyond what the law requires, FicoFit offers a commercial guarantee on the annual subscription: within the first 14 calendar days from the first payment you may request a full refund, without giving a reason, by email to contact@ficofit.com from the account address; the refund is made by the same payment method within 14 days, and access stops when the request is approved. The guarantee is granted once per person and does not apply to renewals. No refunds are granted on the monthly subscription: the service is provided until the end of the paid month.
FicoFit's liability for any damage related to this service is limited to the amount you paid in the last 12 months. We are not liable for the consequences of incorrect or incomplete data entered by you, for disregarding the recommendation to consult a doctor, for decisions taken on the basis of automatically generated content, for product information supplied by third-party sources (e.g. Open Food Facts), or for temporary unavailability caused by third-party providers.
A fixed-term programme (usually 1–6 months), agreed at the free initial consultation and confirmed in writing (email or the programme sheet in the app), in which a mentor and, where applicable, a FicoFit nutritionist or trainer build and adjust your plan, follow it and take responsibility for it. The programme includes access to the FicoFit app for its whole duration, with FI Coach in advisory mode (it answers questions; it does not change the plan set by the team). The exact content (number of consultations, menus, check-ins, documents) is the one in the written confirmation.
Medical acts, diagnosis, treatment, interpretation of lab results as a medical consultation, prescription of medicines or supplements, any guarantee of a result or a timeframe, services other than those confirmed in writing.
The price is the one in the written confirmation and is paid in full before the programme starts or in monthly instalments, each instalment before the start of the month it covers. If an instalment is not paid by its due date, the services for that month are not provided and app access is suspended, without further notice, until payment; the programme's duration is not extended by the suspension, and after 30 days of non-payment the programme is deemed terminated through your fault, with no refund of amounts already paid. Prices are invoiced with VAT included, by email.
You have the right to withdraw within 14 calendar days of the written confirmation, without giving a reason. If you asked for the programme to start within that period, on withdrawal you pay for the services already provided (consultations held, plans and documents delivered, days of app access), in proportion to the total price; only the difference is refunded.
After the 14 days the programme can no longer be terminated unilaterally with a refund: amounts paid for a period that has started are not returned, and with instalment payment you no longer owe the following instalments if you notify your withdrawal at least 7 days before they fall due. Only the part that FicoFit cannot provide for reasons attributable to it is refunded in full.
Consultations are scheduled by mutual agreement, through the app calendar or by email. You may reschedule a session at least 24 hours in advance, once, subject to the team's availability. A session you do not attend and have not rescheduled 24 hours in advance is deemed provided and is forfeited; the team may, at its discretion, reschedule it subject to availability. If FicoFit cancels a session, it offers you an alternative date or refunds that part.
At the end of the programme (or on its termination for any reason) mentorship access closes and your account remains active as a regular subscription: you receive 7 days of free access to the Level Up plan, after which you can continue with a Coach App subscription under art. 21. Your data remains in your account.
The FicoFit team is responsible for professional diligence in building the plan, not for the result. FicoFit's liability is limited to the programme price. We are not liable for the consequences of incorrect data, of not following the plan, of missing medical clearance or of medical decisions taken without consulting a doctor.
The platform for nutritionists, trainers, coaches and practices, on the Free, Start and Scale plans, at the prices and limits shown on the presentation page. The specialist contracts as a professional (legal entity, sole trader or natural person acting in the course of their profession); consumer provisions, including the right of withdrawal, do not apply. The specialist declares that they hold the qualifications, authorisations and, where applicable, the legal right to provide the services they offer to their clients.
The Free plan is free, with 1 active client. Start and Scale are paid in advance, monthly or annually, through Stripe, with no trial period and no refund for a period that has started. On a failed payment or at expiry, the account remains usable for 7 days (grace period), then switches to read-only until payment; when moving to a smaller plan with more active clients than the plan allows, the account stays read-only until the extra clients are deactivated. Deactivated clients do not count towards the limit.
The specialist's clients are theirs, not FicoFit's. A client joins a specialist's list only through the invitation the specialist sends from their panel (a personal link, valid for a limited time, single use), after the specialist has informed them about the nature of the service and the processing of their data and confirmed this when sending the invitation; a client cannot attach themselves to a specialist, and FicoFit does not assign clients to external specialists.
The client's access to the FicoFit app (journal, the menu set by the specialist, training, progress, FicoScan and advisory FI Coach) is available on any specialist plan and is paid by the client, directly to FicoFit, as a Mentor PRO subscription: €8.90/month or €89/year, VAT included, after a 3-day trial from the first login. Mentor PRO is a Coach App subscription within the meaning of art. 21, concluded between the client and FicoFit, separate from the specialist's subscription; the specialist neither collects nor owes anything for it. Without Mentor PRO, the client keeps the account and access to the documents sent by the specialist. FI Coach does not change the specialist's plan: the client's requests are forwarded to the specialist, who decides. When the specialist deactivates a client or the client's programme expires, the client remains in FicoFit as a regular subscriber (art. 22.7 applies accordingly).
For their clients' data, the specialist is the controller and FicoFit is the processor, under art. 28 of Regulation (EU) 2016/679. This article constitutes the data processing agreement between the parties:
Either party may terminate the contract with 30 days' notice by email; amounts paid in advance are not returned. FicoFit may immediately suspend or close the account in case of breach of art. 23.4, repeated client complaints, risk to clients' safety or abusive use of the platform. The specialist may export their clients' data before closure.
FicoFit's liability towards the specialist is limited to the amounts paid by them in the last 12 months and excludes lost profit, loss of clients and indirect damage. The platform is provided "as is"; FicoFit does not guarantee uninterrupted availability but makes reasonable efforts to that end.
The Company offer (a company account with several professionals, a dedicated app with the company's name, logo and colours for employees or clients, aggregated reporting) is contracted only through a written offer and an individual contract, on request. Until it is signed, these terms apply in full to the company as a professional (art. 23), and the dedicated app is not the subject of any obligation.
The individual contract sets out: the number of users and the price per user, the term (minimum 12 months), payment terms (in advance), the service level, the company's role as data controller and its obligation to inform employees or clients and obtain their consent, the prohibition on using employees' health data in employment decisions, the company's responsibility for the professionals in its account and for the content delivered through them, and the indemnification of FicoFit against claims by the company's users. Art. 23.4–23.7 apply accordingly. The individual contract prevails over this document.
Any FicoFit service may be contracted only by persons aged at least 18. The app may be used by a minor (from age 9) only through an account created and managed by a parent or legal representative, who contracts the service in their own name, is responsible for the data entered and for supervising use, and declares that they have consulted the child's doctor. Plans for minors are indicative and do not replace medical supervision; FicoFit may refuse or close accounts used by minors without the legal representative's consent.
This English text is a courtesy translation. In the event of any discrepancy with the Romanian version, the Romanian version prevails.
In short: you have 14 days in which you may withdraw from the contract without giving reasons. For digital services activated immediately with your express consent, the right is lost — but that consent is requested separately, through a tick box you can decline. During the trial period no payment is taken, so there is nothing to recover.
This policy applies to beneficiaries who are consumers, under Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in distance contracts.
The right of withdrawal belongs to natural persons purchasing services outside their commercial or professional activity.
Legal persons, sole traders and persons purchasing for professional purposes do not benefit from this right, under the same ordinance.
You have the right to withdraw from the contract, without giving reasons, within 14 calendar days of the conclusion of the contract — that is, from the date you received the order confirmation by email.
To meet the deadline it is sufficient that you send your communication before the 14 days expire.
Under Art. 16(m) of Ordinance 34/2014, the right of withdrawal does not apply to the supply of digital content not delivered on a tangible medium, where performance has begun with the consumer's prior express consent and with their acknowledgement that they thereby lose the right of withdrawal.
How we apply this at FicoFit. When you create your account we ask for your consent to begin performance immediately, through a separate tick box, distinct from acceptance of the terms. The box is optional and you may decline it.
If you tick it: access is activated immediately and the right of withdrawal is lost from that moment.
If you do not tick it: you keep your right of withdrawal for the full 14 days, and access is activated after they expire.
The 3-day trial period involves no payment, so no refund arises during that interval — cancelling is enough.
Send us an unequivocal statement by any of the following means:
You may use the form below, but you are not obliged to. Any clear statement showing your intention to withdraw is valid.
We confirm receipt of your request by email, without delay.
If you requested that performance begin within the 14 days and then withdraw, you owe the value of the services provided up to the moment of withdrawal, in proportion to the period used.
Complete and send this form only if you wish to withdraw from the contract.
To: AREALUX CONCEPT S.R.L.
Ploiești, Aleea Zarandului no. 5, Prahova county, Romania
Email: contact@ficofit.com
I hereby give notice of my withdrawal from the contract concerning the supply of the following service:
Service: ______________________________________________
Ordered on: ____________________
Full name: ______________________________________________
Address: ________________________________________________
Email: __________________________________________________
I request a refund using the same payment method used at purchase.
If you prefer a bank transfer, complete:
IBAN: ___________________________________________________
Account holder: __________________________________________
Date: ____________
Signature (only if the form is sent on paper): ____________
If you have a complaint, write to contact@ficofit.com. We reply within 5 working days at the latest.
If we do not reach a solution, you may turn to:
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| Category | Role | Duration |
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| Strictly necessary | Authentication, security, keeping your session and language preference. Without them the site does not work. They do not require your consent. | Session – 12 months |
| Functional | Remember your display preferences for a better experience. | Up to 12 months |
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Analytics and marketing cookies are placed only with your consent, given through the banner shown on your first visit.
Cookie-free statistics. To count visits we use Cloudflare Web Analytics and our own counter, with no cookies and no personal data. Our counter keeps only a random identifier, valid while the browser tab is open, and records the page visited, the source of the visit and the device type. We do not store your IP address and cannot identify you from this data.
Some cookies are placed by external services we use, such as traffic analytics tools, advertising platforms or embedded social media content. These services have their own privacy policies.
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For questions about this policy, write to contact@ficofit.com.
